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REI: Delivering Results by Prioritizing Customer Experience
Wednesday, October 06, 2021, 9:00 AM - 10:00 AM EDT
Category: Partner Events

Partner Events






October 6, 2021 | 9:00AM – 10:00AM (ET)
Delivering Results by Prioritizing Customer Experience

HHS designated the agency for the Grants Quality Service Management Office (QSMO) to transform government-wide grants management end-to-end. Created by the Office of Management and Budget, QSMOs are tasked with offering and managing a marketplace of systems and service solutions to improve customer satisfaction, automate processes, modernize technology, standardize data and related processes, and achieve efficiencies in time and money related to the grants management life cycle.
For this upcoming GMB we will discuss how QSMO is delivering results by prioritizing customer experience.

Attendees will walk away with:

  • How to use your customer's experience as a lens to help deliver your mission
  • A better understanding of the needs, challenges, and objectives of customers and partners
  • Tips for how to use the needs and perspective of your customer to shape priorities and future work